FAQ

Asparagus Monitoring

How do I install the Asparagus Monitoring app?

Search for 'Deepfield Connect Asparagus Monitoring' in either the Google Play Store or the iTunes App Store. Select the app and click on the "Install" button. The app is then installed on the mobile device. Alternatively, you can follow the links provided below:

How do I reset the temperature sum for a field?

Go to "Field management" in the app menu and then click on the field in question. You can reset the temperature sum under the "Further actions" sub-item.

The temperature sum values do not appear to be correct. Can I edit these manually?

Should the summation have begun before the sensor has been positioned in the field, you can reset the temperature sum using the "Further actions" sub-item under the "Field management" menu item in the app.

Where can I find the temperature difference between -5 cm and -40 cm?

You can find the information in the detailed view of each field (press the corresponding tile) under the "Status" tab.

Can I put the Deepfield Connect Gateway under plastic film?

No. Please do not place the Gateway beneath plastic film as this might cause damage to the system. Please refer to our installation video to see how to position the transmitter correctly.

Where do I place the measuring rod (ST4 asparagus sensor)?

The transmitter needs to be inserted into the soil in the middle of the asparagus bed and connected to the Deepfield Connect Gateway. Our video shows you how to install it correctly.

 

 

Field Monitoring

How do I install the Field Monitoring app?

Search for 'Deepfield Connect Field Monitoring' in either the Google Play Store or the iTunes App Store. Select the app and click on the "Install" button. The app is then installed on the mobile device. Alternatively, you can follow the links provided below:

Where do I position the soil moisture sensor?

The sensor should be positioned near the roots. This can either be near a dropper or in any other place that is representative of the water supply conditions. Ensure that the sensor is vertical and positioned at a depth of at least 10 cm.

Where do I position the temperature and humidity sensor?

In the Basic variant, the sensor should be positioned as close as possible to a representative plant so that the predominant micro-climate can be measured.

In the Premium variant, the sensor is placed directly on the plant to measure the predominant micro-climate. The second sensor is installed as an environmental sensor outside of the field, greenhouse or polytunnel. The environmental sensor should not be shaded by plastic film, coverings or vegetation to ensure that you can get an unbiased picture of the conditions outside the field.

How long are the product's connection cables?

The standard variant includes a 2 m cable, but this can be replaced with a 5 m cable via the webshop. Both can also be increased in increments of 5 m to a maximum of 37 m and 40 m respectively.

 

 

Service

How can I terminate my contract?

Very easily by writing to deepfield.connect@de.bosch.com. You must provide your customer number and contract number. We will then send you confirmation of the contract termination.

How can I renew my contract?

For the Asparagus Monitoring system, your contract is automatically renewed for one year on 1st October.

For the Field Monitoring system, your contract is renewed for a further year at the end of the current 12-month contract.

How can I contact Deepfield Connect?

Preferably using the smartphone app, via "Contact manufacturer" in the "Help and feedback" menu. This allows us to receive information about the Gateway that you use and how the sensors are configured. Alternatively, you can contact us by e-mail at Deepfield.Connect@de.bosch.com or call +49 (0) 30 726 112 112.

How do I return the product(s) once the contract has terminated?

Please only ship the components once we have asked you to do so, and only using the packaging material we have provided. We will send you detailed instructions and the necessary materials in good time.

How do I return the products if they need to be replaced?

Please only ship the components once we have asked you to do so, and only using the packaging material we have provided. We will send you detailed instructions and the necessary materials in good time.

I have damaged the hardware. What should I do?

Please contact us using the smartphone app, via "Contact manufacturer" in the "Help and feedback" menu. This allows us to receive information about the Gateway that you use and how the sensors are configured. We will immediately send you a replacement to ensure that you can continue using the system throughout the season. Please note that we will charge a fee for this if the damage is due to improper use of the system (e.g. driven over by a tractor). Such damage may be covered by your business liability insurance. Please check this in advance. The costs for individual components are:

Gateway: €610 + VAT

Asparagus sensor: €240 + VAT

Temperature and humidity sensor: €290 + VAT

Soil moisture sensor: €190 + VAT

Some of the components or the entire system has been stolen. What should I do?

We will immediately issue a replacement on request. The system may be covered by your business liability insurance so that you do not incur any additional costs. Please check this in advance.

The app is showing that the battery is low – what should I do?

Generally speaking, you do not need to do anything as we will immediately send you a replacement battery. You can easily install this yourself. Your Deepfield system's functionality is not affected by the battery being low.

How long can I expect the battery to last?

The battery is designed to last for four years. 

 

** Fault – When you close the app, alarm messages will not be issued temporarily.

All alarms are now displayed as usual – the fault has been rectified.**

 

 

Mobile app

How do I add a new monitoring station?

In the "Fields" view, a new monitoring station can always be added via the last tile, "Create field". Once you have selected the tile, you are prompted to enter the field name and to select the crop variety. Then use "Next" to navigate to the next point, go to "Incorporate monitoring station" and select "New monitoring station".  Scan the QR code that is on the rear of the Gateway and follow the instructions on your smartphone.

Can I export my data?

Yes, you can. In the app, select the location for which you want to export data. Navigate to the "History" menu item and scroll right to the bottom. Using the "Export data" button, you can very easily send an e-mail containing a link from which you can download the entire data set – this link expires after 24 hours.

How can I import other users' fields into my app?

This requires an access code. Another user can send this to you via "Share" in the main menu.

Open the main menu in the Field Monitoring app, select your user name in the top left corner (e.g. MaxMuster@Musterhof.de) and then click on "+ Data release". You can enter the access code here and then confirm by pressing "Activate access code". You can now exchange data with those with different access levels via the user name.

How many fields from other users can I import into my app? How can I arrange them?

There are no limitations with respect to the number of fields. The order in which the fields are arranged, however, cannot currently be changed by the user.

My field is only displaying the data from an hour ago – is anything wrong with the transmitter?

No, everything is fine. To conserve battery power, measurement data regarding non-critical temperatures are only transferred once an hour. Should the temperature fall to levels at which frost becomes a risk, this is reduced to every ten minutes.

Why am I unable to incorporate a new monitoring station?

If you receive the message "Please enter a valid serial number.", this means that the QR code has not been read correctly. In this case, manually enter the 12-digit serial number that you find next to the QR code. If the "Next" button remains grayed out, this means that the Gateway is already registered to another account. In such cases, request an access code from the Gateway's main user. If this should occur with a brand-new Gateway, please contact Deepfield Connect by e-mail at Deepfield.Connect@de.bosch.com or call +49 711 811 43607.

There is a delay in alarms being displayed. What is the reason for this?

If there is poor reception or if the mobile network operator experiences a temporary power outage, some alarms may not be issued on time. Should this problem persist, please contact Deepfield Connect by e-mail or call +49 711 811 43607.

I get a message that the sensor is not correctly connected. What should I do?

Please contact us via the "Help and feedback" button in the app. This allows us to receive information about the Gateway that you use and how the sensors are configured. If the problem persists, we will send you a replacement free of charge.

I have forgotten my password/user name. What should I do?

If you have forgotten only your password, you can reset this at https://shop.deepfield-connect.com/de/login/passwort-vergessen.html. If no also no longer remember your user name, please contact us via e-mail at deepfield.connect@de.bosch.com, stating your customer number and order number. Please note that we are unable to disclose any user data by telephone.

I have used "Share data" to share my data with another user. This user can access the measured values for my fields but cannot change any settings. What is the reason for this?

Only the owner has permission to change settings such as limit values and alarms. The person with whom the data has been shared can only read the measurement data. Under no circumstances should you give your user name and password to others.

In the field overview, the measurement data does not seem to be updated. Can I check this?

Should it not be possible to update the measurement data at a particular time, a small clock symbol is shown in the field overview. The data is transferred as soon as the network connection is re-established. No data will be lost.

I have several sensors installed and the measured values varies between them. Is that right?

Yes. The sensors measure the micro-climate and the soil moisture at their specific location. It is possible that slightly different temperatures or soil conditions can be recorded even just a few meters apart. Therefore, it is very important to select a location for the measuring system that is as representative of the conditions as possible.

My app is indicating that I have not set up the product correctly. What should I do?

The plug on the Gateway must always be pointing downwards. This is the only way to ensure that it will function even during heavy rain.

The temperature/air humidity that is displayed is extremely high or very low and does not look plausible. What could be the reason for this?

This might indicate that the sensor is damaged. Please contact us via the "Help and feedback" button in the app. This allows us to receive information about the Gateway that you use and how the sensors are configured. If the problem persists, we will send you a replacement free of charge.

How long will the field data be stored?

The field data is stored as long as the field in question exists on the mobile device. If the field is deleted via the Deepfield Connect app, all of the data for the field will be deleted too. This means that you are always in full control of your data.

 

 

Installation

Where can I find the registration code for the Deepfield Connect Gateway?

The QR code and the serial number can be found on the rear of the Gateway. You can either scan the code with the camera on your smartphone or enter it manually.

How do I find out whether the signal strength for mobile connectivity on the field is sufficient for the system?

When installing for the first time, the signal strength is displayed on the Gateway via an LED. Once installed, you can more easily view the signal strength via the Deepfield Connect app.

To check the signal on the Gateway, hold a magnet to the recess. The LED flashes blue to begin with – this indicates that the signal strength is being checked. Once the check is complete, the LED color briefly changes to:

                    Green: Signal strength is good

                    Yellow: Signal strength is sufficient

                    Red: Signal strength is too low; please change location

I want to move my Deepfield Connect system to another location from where it is currently installed. Is this possible?

Yes, this is no problem. You can easily move the system that is currently in use to any other location. You just have to remember to check the signal strength at the new location.

What is the purpose of the Deepfield Connect Gateway?

The Gateway is designed to transfer measurement data to the Bosch Cloud. From there, you can view the information on your smartphone – any time, anywhere.

Where can I find more information?

All information can be found on our product support pages:

Can rain or water in general affect how the product works?

Not if the Deepfield Connect Gateway is set up correctly. If the connector plug on the gateway is pointing downwards, it is installed correctly.